Excellent article! Keeping a warm heart and doing what you can to help the person is great advice.
“See the big picture
Whatever the pain of another person happens to be – perhaps due to illness, family quarrel, poverty, aging, depression, stressful job, worry about a child, disappointment in love, or the devastation of war – it is made up of many parts (emotions, sensations, thoughts, etc.) that are the result of a vast web of causes.
When you recognize this truth, it is strangely calming. You still care about the other person and you do what you can, but you see that this pain and its causes are a tiny part of a larger and mostly impersonal whole.
This recognition of the whole – the whole of one person’s life, of the past emerging into the present, of the natural world, of physical reality altogether – tends to settle down the neural networks in the top middle of the brain that ruminate and agitate. It also tends to activate and strengthen neural networks on the sides of the brain that support spacious mindfulness, staying in the present, taking life less personally – and a growing sense of peace.”